Looking for a quick answer? You'll probably find it here.
If the order hasn't shipped yet, contact us right away via the Contact page: we'll try to step in before it's prepared.
Yes, while the status is 'In preparation'. Once shipped, you can still return it within 30 days.
In the 'My orders' section of your account you'll find the latest status and the tracking link.
Standard and Express shipping available; free shipping above the threshold shown at checkout. Delivery in 24-48 hours.
Yes, we ship to Italy, Albania and the main EU countries. Times may vary by 1–2 days.
Yes, store pickup is free and the order is ready in 24 business hours.
Credit card (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, Klarna and bank transfer.
Yes, all transactions are SSL-encrypted and processed by PCI DSS-certified partners. We don't store card data.
Yes, via Klarna you can split the payment into 3 or 4 interest-free instalments (subject to approval).
You have 30 days from the delivery date to exercise your right of withdrawal.
Yes, returns are completely free. We provide a prepaid label.
Within 14 business days of product receipt, to the same payment method used.
No, you can purchase as a guest. Creating an account, however, lets you track orders and speed up future purchases.
Click on 'Forgot password?' on the login page: we'll email you the reset instructions.
Write to us via the Contact page: we'll proceed with deletion in compliance with the GDPR.